3-Minute Operational Self-Audit

Hotel Technology & Operations Health Check

Benchmark your property across 5 core operational pillars (Front Desk Check-in, Direct Bookings, Guest Reviews, Housekeeping, and Linen Management). Receive an instant efficiency score and pinpoint hidden revenue leaks.

Front Desk & Guest Registration

Guest identity verification, KYC, and official regulatory reporting compliance

1. How do guests currently complete arrival check-in at your front desk?

Physical Register Guest handwrites details and signs paper register Photocopy System Staff photocopies physical government ID cards Contactless QR E-KYC Guest scans desk QR, uploads ID and signs digitally

2. How are official foreign guest compliance reports (Form-C) generated?

Manual Portal Typing Staff manually types each passport field one by one Delayed Reporting Submitted hours later or backlogged Automated E-KYC Export Instant PDF compliance report upon passport scan

3. Average guest check-in duration during arrival hours:

> 5 Minutes Queue build-up during peak arrival windows 2 to 4 Minutes Standard counter manual typing time < 30 Seconds Instant contactless key card handover

Channel Dependency & Direct Bookings

Third-party commission drain vs high-margin direct digital bookings

4. What share of your monthly bookings comes from commission-based OTAs?

> 65% Heavy Dependency Majority of business is tied to third-party portals 35% - 65% Moderate Mix Balanced mix of walk-ins, phone calls and portals < 35% Direct Driven Strong direct brand loyalty and direct booking engine

5. Do you have an automated Direct Booking Engine with zero commission?

No Booking Engine Manual phone messaging without instant confirmation Static Inquiry Form Website lead form requiring delayed staff call-back Direct Digital Engine Live inventory check, UPI payment, 0% commission

6. How do you monitor competitor rates across local market segments?

Fixed Estimates Static seasonal rates without daily competitor tracking Manual Portal Browsing Staff periodically searches competitor pages manually Automated Rate Monitor Automated morning price intelligence & parity alerts

Google Reviews & Online Reputation

Consistent 5-star collection and proactive negative review shielding

7. What is your property's current Google Maps public rating?

Below 3.8 ★ Damaging walk-in conversions and digital search rank 3.9 ★ - 4.2 ★ Decent score, but occasional negative ratings stand out 4.3 ★ - 4.9 ★ Market-leading reputation with high guest trust

8. How do you request verified reviews upon guest departure?

Verbal Request Only Counter staff verbally asks guests without direct link Manual Link Sharing Front desk occasionally pastes link on messaging apps Smart Reputation Funnel NFC standee + 4-5★ to Google, 1-3★ to GM private chat

9. What happens when an unsatisfied guest shares critical feedback?

Posted Directly to Public Unhappy guests vent openly on public review sites Front Desk Friction Handled defensively at checkout without management view Private Resolution Firewall Routed privately to Owner/GM before public posting

Housekeeping & Room Turnaround

Turnaround speed, inspection verification, and guest room readiness

10. How does front desk know when a room is clean and ready for occupancy?

Intercom / Shouting Reception calls floor staff verbally to check status Staff Chat Group Staff types "Room 204 done" in general messaging group Door QR Checklist Scan Staff scans door QR; system updates readiness automatically

11. Do supervisors inspect cleaned rooms with photo verification?

No Systematic Inspection Arriving guest is often the first person to verify Random Walkthrough Manager randomly inspects 2-3 rooms when time permits Digital 8-Point Proof Verified digital checklist and supervisor sign-off

12. Do arriving guests ever experience delays due to unprepared rooms?

Frequently Guests wait in lobby during peak turnover periods Occasionally Happens during weekend rush or unexpected checkouts Never Automated readiness tracker prevents premature allocation

Commercial Linen & Laundry Management

Linen tracking, vendor shortages, and invoice reconciliation

13. How do you track linen dispatched to your commercial laundry vendor?

Paper Diary / Verbal Informal handwritten notepad or trusted verbal count Vendor Paper Challan Vendor provides handwritten or carbon copy slip Digital Dispatch App One-tap itemized count with digital receipt

14. Do you know your property's exact missing linen count this month?

No Exact Record Shortage is only noticed when room supplies run out Annual Write-off Annual physical inventory writes off unrecovered losses Itemized Audit Ledger Automated shortage alerts before vendor bill settlement

15. How do you reconcile monthly commercial laundry invoices?

Pay as Billed Pay billed total without verifying received item counts Approximate Check Quick estimate checked against occupied room nights Exact Ledger Reconciliation Shortage & damages automatically deducted from wash bill

Overall Operations Health

33 / 100 Pts

High Operational & Revenue Risk

Your hotel relies on paper registers, suffers heavy OTA commissions, and lacks linen & cleanliness inspection proof.

1. Front Desk & KYC 33%

2. OTA & Direct Bookings 33%

3. Reviews & Reputation 33%

4. Housekeeping Turnaround 33%

5. Commercial Laundry Control 33%