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Housekeeping Operations & Mobile App Guide

How to configure room cleaning schedules, assign daily attendant tasks, and track room turnaround from the mobile app.

🧹 Quick Summary

Staylink PMS includes a dedicated native housekeeping module that operates seamlessly on mobile phones and desktop browsers. Attendants receive auto-assigned cleaning queues when a guest checks out, eliminating intercom calls and front desk delays.

1. Understanding Room Cleanliness States

Rooms in Staylink PMS exist in one of four standardized operational states:

  • 🔴 Dirty: Automatically triggered when a guest completes checkout or when daily stayover service is due.
  • 🟡 In Progress: Marked by room attendant upon scanning the room door QR or clicking 'Start Cleaning' on their smartphone app.
  • 🟢 Clean & Inspected: Verified by the housekeeping supervisor, immediately unlocking the room for front desk check-in.
  • ⚪ Out of Order (OOO): Temporarily blocked for maintenance, plumbing, or deep sanitation.

2. Mobile App Workflow for Room Attendants

  1. Log into the Staylink Staff App using your individual mobile PIN or OTP.
  2. View your assigned floor task list prioritized by VIP arrivals and expected check-in times.
  3. Click into a room to log linen changes, minibar consumption, or report room damage with photographic proof.
  4. Tap Mark Ready for Inspection to notify the floor manager.

3. Front Desk Coordination

The moment a supervisor approves a room, the front desk calendar instantaneously updates with a green shield icon without requiring page reloads, ensuring zero arrival friction for guests.

Next: Frontdesk & Reservation Guide

Learn how front desk staff process check-ins and payments.

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