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Refund & Cancellation Policy

Transparent, fair, and clear refund terms for Staylink PMS subscriptions.

💡 14-Day Free Hands-on Trial Guarantee

We strongly believe hoteliers should test the software with their own front desk staff before spending a single rupee. Staylink PMS provides an extensive 14-day live sandbox and personal onboarding video demo. You only pay once you are 100% satisfied that the platform fits your property's daily operations.

1. Subscription Cancellation

Hoteliers may cancel recurring Staylink PMS subscriptions at any time without punitive termination fees. To cancel, notify our customer success team via email at support@staylink.in or WhatsApp Support at least 7 days prior to your subsequent renewal billing cycle.

2. Refund Eligibility for Cloud SaaS Services

Because Staylink PMS is an instant-provision cloud software platform with immediate server allocation and OTA channel credentials binding:

  • Initial 7-Day Performance Guarantee: If Staylink PMS fails to execute technical functionality demonstrated during your verified onboarding demo within the first 7 days following paid software activation, a 100% full refund of the recurring subscription amount will be promptly refunded.
  • One-time Setup & Onboarding Fees: Non-refundable once dedicated technical staff have commenced room inventory configuration, staff training sessions, or OTA channel mapping.
  • Mid-term Cancellations: For quarterly (3-month), semi-annual (6-month), or annual (12-month) prepaid subscriptions, cancellations processed following the initial 7 days will retain active software access until the expiry of the prepaid tenure. Pro-rated partial refunds are not issued for unused months.

3. Digital Software Goods (Return Policy)

Staylink PMS is delivered electronically over the cloud (Software-as-a-Service). We do not ship physical CDs, dongles, or boxed merchandise. Consequently, physical return procedures are superseded by software account deactivation and comprehensive data export.

4. Refund Request & Processing Workflow

To submit a formal refund claim, email support@staylink.in with:

  • Registered Hotel Property Name and Account Email
  • Official GST Invoice Number
  • Detailed description of the operational defect or reason

Approved refunds are credited directly to the original bank account or UPI handle within 5 to 7 working business days.