Terms & Conditions of Staylink PMS
Effective Date: January 1, 2026 | Master Subscription Agreement | Staylink TechLab
By accessing or subscribing to Staylink PMS (including Cloud Hotel PMS, Channel Manager, Restaurant FoodPOS, and Digital Guest KYC), your property agrees to these terms. Staylink TechLab provides a 99.9% uptime commitment, comprehensive onboarding, and transparent subscription billing with zero hidden commission.
1. Software as a Service (SaaS) License
Staylink TechLab grants your hospitality property a non-exclusive, non-sublicensable, non-transferable subscription license to access and use Staylink PMS cloud applications during your paid subscription tenure.
2. Device Allowances & Unlimited Users
Every active Staylink PMS subscription includes:
- Unlimited User Accounts: Create distinct logins for owners, managers, front desk staff, and room service attendants with custom role-based permissions.
- Simultaneous Active Terminals: 2 Desktop PC Front-Desk licenses and 4 Staff Mobile Smartphone licenses included in base plans. Additional concurrent terminals are available at nominal add-on fees.
3. Subscription Billing & Zero Hidden Commission
Subscriptions are billed in advance on quarterly, semi-annual, or annual billing schedules. All stated prices are in Indian Rupees (INR). Staylink does not charge any percentage commissions on direct bookings or walk-in transactions.
4. 99.9% Uptime SLA Commitment
We maintain a 99.9% operational cloud uptime SLA. Scheduled system maintenance is conducted during off-peak midnight hours with advance notifications dispatched via WhatsApp and dashboard announcement alerts.
5. Hotelier Responsibilities & Legal Compliance
Subscribing hoteliers are responsible for maintaining credential secrecy, verifying guest IDs in compliance with local police guidelines, and ensuring timely settlement of subscription invoices.
6. Governing Law & Dispute Resolution
This Agreement is governed by the laws of India. Any disputes arising in connection with Staylink PMS shall be subject to the exclusive jurisdiction of the competent courts in Ahmedabad, Gujarat, India.